Kiln Park, Tenby, Pembrokeshire, South Wales (Ref.111213)

This caravan is a wheelchair friendly adapted caravan, for children and adults with additional needs

There is additional facilities if you require with high low profile bed, shower chairs and hoist, sanitary bin, otherwise they are stored outside the caravan.

New this year unlimited internet  in the caravan. (Wi-Fi signal may vary in peek season due to  demand on provider)  

This is a lovely caravan situated in Kiln Park.

This caravan is a two bedroom, fully centrally heated, double glazed with a lovely wrap around decking.

Our caravan is close to the town centre, and direct acres to Tenby's beautiful beaches.

The caravan has a 42in smart TV in the lounge with a blue ray DVD player with a selection of DVDs.
Integrated MP3 Bluetooth touch sound system and iPod dock in bedrooms.

The kitchen is fully equipped, with a selection of cutlery, cups and plate aids.

One bedroom has a high low adapted bed that can also be used as a typical bed that can go low to the floor, and a large single bed.

The other bedroom has 2 large single beds, plus a double pull out bed in lounge. 
Bedding will be supplied and beds in bedrooms will be made up for when you arrive.

Extras: Iron and ironing board, hairdryer, toilet rolls, video intercom monitor, and selection of sensory toys are included.

We also have a birdie mobile hoist, small and large commode/shower chairs.

Pets: please ask as we do except well well-behaved pets

We require £100 non-refundable, deposit for each booking, depending on length of stay, to be paid within 5 working days of booking. If your booking 6 weeks or less before the booking period, we require full payment. 
The remainder of the balance must be paid 6 weeks before your holiday starts,
We except Internet transfer or cheque. (Unfortunately we do not except PayPal due the their charges). 
we require £100 bond with final payment, this is refunded after a satisfactory inspection of the caravan. i.e. no damage or breakages, or damage to mattress with urine, faeces blood, or vomit. 
Booking dates are Friday-Friday, Friday-Monday and Monday-Friday. Check in time is from 3pm, check out 11am. We have given prices for Monday to Friday and Friday to Monday, if you require a week stay just book the 2 booking periods. 
All prices include. gas, electric, host, shower chairs and bedding.
Please ask, about being pets and also same sex groups. 
If you require use of equipment, we will email or post a form out for you to fill in prior to your arrival.
For insurance purposes, we need to know how many adults / children are staying at the caravan, please can you tell us at the time of inquiring. 
IMPORTANT HOLIDAY INFORMATION
Please keep these T&Cs with you during your stay as they contain important information, there will also be a copy in the caravan information folder at the caravan.
 
These Terms & Conditions are here to protect the rights of the Caravan Owner,
and all the Guests. Please read them very carefully.

What should I do if I feel unwell whilst on park?
I have this in Bold on the first page of my Terms and Conditions, and as I'm onsite the majority of the time that the van is rented out I do intermittent drive byes,

HYBRED OR ALL ELECTRIC VEHICLES ARE NOT ALLOWED TO BE CHARGED FROM ANY SOCKET IN THE ‘VAN’. 
You may lose your security deposit if you break this Rule.

RE Coronavirus 
If you become unwell and suspect it might be Coronavirus (high fever/ new persistent cough) we would kindly ask you to take the following steps: 
Pack your belongings and return home
Leave your key in your caravan key safe if not met by the owner.

Please call park reception, owner  or park security with your caravan location and numbers you are entering into a legally binding agreement.
 
Before your Holiday:
 
ARRANGE TRAVEL INSURANCE – It is highly recommended that you arrange Travel Insurance to cover all guests. This will help protect you if you need to cancel your holiday as the owner may not refund you if they are not responsible for the cancellation and are unable to re-sell it themselves.
 
YOU MUST NOT TRY TO SELL YOUR HOLIDAY TO SOMEONE ELSE – Only those named on the booking form will be allowed in the caravan. This means that if you have to cancel you cannot sell the holiday to someone else. They may sue you when they are now allowed into the caravan.
 
IF YOU HAVE TO CANCEL YOUR HOLIDAY BOOKING – If you cannot pay the deposit or balance of the holiday, or you are unable to honour the booking for any reason whatsoever, then please contact the owner immediately. This will give them more chance to re-sell the dates and will save them having to keep chasing you. They may even be able to offer payment by instalments if you require help spreading the cost. You may need to claim on your insurance in order to obtain a refund of any monies paid.
If you cancel your holiday 4 weeks before your arrival date full payment minus deposit will be returned. If cancelled 3 weeks before your stay 75% of payment will be returned. within 2 weeks of your stay, 50% of your payment will be returned, and 1 week 25% of your payment will be returned. 
 
Arriving at the Caravan:
 
DO NOT ARRIVE BEFORE THE STATED ARRIVAL TIME 3pm The arrival time is there to allow for cleaning and to ensure everything is ready for your stay.
 
CHECK THE CARAVAN WHEN YOU ARRIVE – If you find anything wrong please contact the owner immediately. This will protect you if things are found after you leave that you knew about.
If anything is damaged during your stay please contact the owner immediately so that they can arrange repair. 
 
Owner Contact Number: 07913224242 (Chris) 01639 770168 (home) after 6pm 07974770604 (Ann)

During your Holiday:
 
KEEP THE CARAVAN CLEAN & SECURE – You have a responsibility to leave the caravan as you first find it. Prior to your stay the caravan should have been thoroughly cleaned. Always ensure that doors and windows are locked when you are not in the caravan.
 
USE OF GAS & ELECTRICITY – These are provided FREE FOR FAIR USE ONLY. In the event of excessive use of either Gas and/or Electricity you will face additional charges.
If you are not sure if you may be likely to use a lot of Electricity or need new gas bottles then contact the owner immediately. Take care when the weather is cold, not to keep heating on when unattended or when rooms have reached a comfortable temperature.
 
DO NOT WEAR STILETTO HEELS – on any areas of soft lino as this will damage it and you will be charged for the replacement costs
 
DO NOT FEED THE GULLS or other birds on the site – Feeding birds can be dangerous and creates extra mess on the site, which may be poisonous, it also causes nuisance and risks to other people on the caravan site.
 
BANNED PRODUCTS:
● LOOM BANDS and similar mass packaged small items
● PLASTICINE and other clay type products
● BB GUNS and other weapon type items that could cause damage or injury
 ●  FELT TIP PENS & PAINTS
 
YOU WILL BE EVICTED, IMMEDIATELY, WITHOUT COMPENSATION IF:
● You have extra guests, or pets, staying that have not been pre-registered
● You cause any nuisance to others, such as loud music or shouting
● You feed birds anywhere on the caravan site
● Anyone is found to be smoking in the caravan
● You park in areas other than those approved by the caravan site
● You breach any of the rules of the caravan site
● OR breach any of the other conditions listed below
 
YOU MUST CONTACT THE OWNER IMMEDIATELY IF:
● If you have a problem with anything in the caravan.
● If anything is Broken or Damaged during your stay, as the owner may be able to arrange repair or replacement during your stay. You may be charged for repairs or replacement.
● Site issues must be dealt with by the Site Office Staff, not the caravan owner. This may include resetting the Electric, for which you may be charged.
* If you have an accident and urine or faeces  have gone onto the carpets, if not reported this will result in using your bond has this can cause the next guests to stay in the caravan smelling of urine or faeces.
*  if there is soiled bedding, you  must will the bedded and get the faeces off before bagging it, ALWAYS LET THE OWNER KNOW ABOUT THE SOILED BEDDING)
 
The End of your Holiday:
 
LEAVE THE CARAVAN CLEAN & SECURE – Prior to leaving the caravan please ensure that all kitchen equipment is clean and back in place, that all kitchen surfaces and caravan tables have been wiped clean, bins have been emptied as instructed, the floors have been hoovered and left clear of mess.
The caravan should be left in the state you found it so that the cleaners don’t have to spend extra time and delay the next guests.
Empty the sanitary bin, replace yellow bag and put the bags in the park bins provided.
Failure to keep the caravan clean and tidy will result in the loss of your bond.
Never leave rubbish bags outside caravan (this encourages birds to rip the bags open), always place in park bins before you depart. 
Do not steal any property from the caravan or you will be charged and may face prosecution and your name will be put on the owner’s forum.
All doors and windows must be closed when you leave the caravan. Failure to do this risks the security of the caravan and the deposit may be withheld.
The owners/cleaners will take photographs of any mess or damage they find. Please respect their property.
Take all food with you, all food left will be binned. 
Check all cupboards e for your items, ie clothes , toiletries and food

DO NOT LEAVE LATER THAN THE STATED DEPARTURE TIME – You will be fined if you leave late as access is required by cleaners and the next guests may suffer delays in starting their holiday, for which they will expect compensation.
 
LEAVING THE CARAVAN BEFORE THE DEPARTURE DATE – If you leave the caravan before the departure date you will not be compensated unless this is due, in whole or in part, to the caravan owner being unable to provide the advertised holiday.
Let owner know if you are leaving early. 

Damage to the caravan, specialised equipment, or its contents, or the requirement of additional cleaning due excess mess WILL result in loss of bond and may result in small claims court action to recover additional charges and replacement costs.
More information on terms and conditions will be in the caravan information fill, in the adapted caravan.

Kiln Park Holiday Centre
Marsh Road
Tenby
Pembrokeshire
SA70 7RB